Gestion de la qualité et développement durable [ MQANT2217 ]
5.0 crédits ECTS
30.0 h
2q
| Teacher(s) |
van Rijckevorsel Roland (coordinator) ;
Bourgois Charles-Henri ;
|
| Language |
French
|
Place
of the course |
Mons
|
| Main themes |
Quality
Definition and issues. Total Quality Management.
Standards, norms and frameworks
Main HSE standards (ISO 9000, ISO 14000), EFQM framework, European Directives
Quality management tools
PDCA, Ishikawa diagram of cause and effect, Pareto diagram, Poka-Yoke, FMEA, 14 Deming points, Six Sigma method, Tagushi methods
Energy efficiency
Case studies.
|
| Aims |
On completion of this course, students will:
-
have a good overview of various aspects of quality management, safety and environmental protection;
be able to help improve the HSE performance of the company and to establish its reputation as a responsible business.
|
| Evaluation methods |
-
Written examination
-
Group work.
|
| Teaching methods |
-
Lectures
-
Contributions from practitioners
-
Case studies
|
| Bibliography |
GITLOW, H., OPPENHEIM, A., OPPENHEIM, R., LEVINE, D (2005), Quality Management, Tools and Methods for Improvement, 3rd ed., McGraw-Hill.
|
Cycle et année
d'étude |
> Master 120 of arts in Business engineering
> Master [120] in Business Engineering
|
Faculty or entity
in charge |
> BLSM
|
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