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Article : texte imprimé

When authenticity matters most : Physicians’ regulation of emotional display and patient satisfaction

YAGIL D.

Dans Patient Education and Counseling (Vol. 99 n° 10 Octobre 2016)

ObjectiveThe emotions expressed by physicians in medical encounters have significant impact on health outcomes and patient satisfaction. This study explored how physicians’ regulation of displayed emotions affects patients’ satisfaction, under l[...]

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