Catalogue DOCTES Portail documentaire en promotion de la santé

Article : texte imprimé

Closing calls to a cancer helpline : Expressions of caller satisfaction

WOODS C.J. |

Dans Patient Education and Counseling (Vol. 98 n° 8, Août 2015)

ObjectiveThis study provides an alternative approach to assessing caller satisfaction focussing on how callers express their appreciation of the service provided during the call, as the calls draw to a close.MethodsConversation analysis is used [...]

Plus d'information...

Disponible