Titre :
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Evaluation of the implementation of intercultural mediation in preventive healthcare programs in Slovenia (2017)
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Auteurs :
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Ursula Cebron Lipovec, Auteur ;
Sara Pistotnik, Auteur ;
Simona Jazbinsek, Auteur
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Type de document :
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Article : texte imprimé
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Dans :
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Public health panorama (Vol. 3 n° 1, Mars 2017)
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Article en page(s) :
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pp. 114-119
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Langues:
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Anglais
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Catégories :
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MEDIATION
SLOVENIE
LANGUE PARLEE
FEMME
SYSTEME DE SANTE
MULTICULTURALITE
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Résumé :
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Introduction: This article presents the evaluation of a pilot implementation of intercultural mediation for Albanian-speaking women in the Slovene city of Celje. An intercultural mediator was introduced with the aim of improving access to and the quality of health care delivered to Albanian-speaking women in Celje and, more specifically, of improving the quality of communication between health-care professionals and Albanian-speaking women. Methods: This evaluation was carried out between September and December 2015 at the Health Promotion Centre in the Community Health Centre Celje, where the intercultural mediator for Albanian language was involved in health education workshops. At the end of each workshop, participants were asked to complete a questionnaire evaluating the programme. Results: The results show that service users considered the presence of an intercultural mediator as extremely important in health education workshops and expressed satisfaction with the mediator’s work. Conclusion: Based on our research, intercultural mediation can be regarded as one of the efficient tools for addressing linguistic obstacles faced by the Albanian-speaking community in accessing the Slovene health-care system. In the long run, intercultural mediation may increase the quality of health care and reduce inequalities in access to the Slovene health-care system
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Note de contenu :
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Scientifique
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Catalogueur :
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RESOdoc
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