Titre :
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Online health anxiety and consultation satisfaction : A quantitative exploratory study on their relations (2016)
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Titre original:
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L'anxiété de la santé en ligne et la satisfaction de la consultation: Une étude exploratoire quantitative sur leurs relations
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Auteurs :
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TANIS M. ;
HARTMANN T. ;
POEL F.T.
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Type de document :
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Article : texte imprimé
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Dans :
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Patient Education and Counseling (Vol. 99 n° 7, Juillet 2016)
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Article en page(s) :
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pp.1227-1232
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Langues:
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Anglais
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Catégories :
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INTERNET
INFORMATION SANITAIRE
INFORMATION MEDICALE
INFORMATION
ANXIETE
CONSULTATION MEDICALE
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Mots-clés:
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INTERNET
;
INFORMATION SANITAIRE
;
INFORMATION MEDICALE
;
INFORMATION
;
ANXIETE
;
CONSULTATION MEDICALE
;
SATISFACTION
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Résumé :
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Objective The present study explores how seeking online information may affect satisfaction with the doctor consultation and what role health anxiety plays in this context. Methods A survey was conducted asking patients in doctors’ offices about their online seeking for health information and measuring health anxiety prior to the consultation, and their satisfaction with the consultation afterwards (N = 239). Results Results showed that health anxiety is positively related to seeking online health information and that health anxious people are less satisfied with the doctor consultation. Furthermore, people searching more extensively appreciated the duration of their physician’s consultation less, but only if they were relatively health anxious. Conclusions The internet has significantly changed how patients can prepare themselves prior to the doctor consultation. This may have a negative effect on the satisfaction with the consultation, especially for people that are health anxious. Practical implications Doctors should be aware that online health information seeking affects the satisfaction with the consultation, especially for health anxious individuals.
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Note de contenu :
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SCIENTIFIQUE
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