e-Consumer Behavior

mlsmm2134  2022-2023  Mons

e-Consumer Behavior
5.00 credits
30.0 h
Charry Karine;

The prerequisite(s) for this Teaching Unit (Unité d’enseignement – UE) for the programmes/courses that offer this Teaching Unit are specified at the end of this sheet.
Main themes
This course considers the essential concepts of consumer behavior under the digital perspective.
Mainly, we will discuss the decision-making process (mainly on-line) and all the factors impacting the latter in this context (internal factors such as involvement, attitude, attention, perceptions, lifestyles, etc. and external factors such as reference groups, culture, etc.)
Learning outcomes

At the end of this learning unit, the student is able to :

1 Contribution de l'unité d'enseignementau référentiel AA du programme
Given the « competencies referential » linked to the LSM Master 120 in Management and in Business Engineering, this course mainly develops the following competencies:
Master the knowledge that will enable students to become actors of changes; integrate contextual elements, notably cultural ones, in the analysis and in the response required in specific contexts; optimize the communication strategy given the contextual elements.
Les Acquis d'Apprentissage au terme de l'unité d'enseignement
By the end of this teaching unit, student should be able to understand the influence of variables internal and external to the consumer that influence his online behavior. He should also be able to identify the levers that can modify consumers' behavior. These levers should be translated into strategies and operational decisions that will contribute to the positioning of the brand or the organization. This should bring about a perspective where online and offline elements interact and contribute to the design of optimal actions on the market.
Online resources
Student corner
Support de cours
Syllabus disponible on line, basé sur les ouvrages ci-dessous, ainsi que de nombreux papiers scientifiques référencés dans le syllabus.
Références bibliographiques recommandées, lectures conseillées :
SOLOMON M. (2008), Consumer Behavior, 8th ed., Prentice-Hall.
Schiffman and Kanuk, (2010) Consumer Behavior, Global Edition, Pearson
Close, (2012) Online Consumer Behavior
Faculty or entity

Programmes / formations proposant cette unité d'enseignement (UE)

Title of the programme
Learning outcomes
Master [120] in Management

Master [120] in Chemical and Materials Engineering

Master [120] in Civil Engineering

Master [120] in Biomedical Engineering

Master [120] in Mechanical Engineering

Master [120] in Business Management

Master [120] in Electrical Engineering

Master [120] in Physical Engineering

Master [120] in Computer Science and Engineering

Master [120] in Computer Science

Master [120] : Business Engineering

Master [120] in Management

Master [120] in Electro-mechanical Engineering

Master [120] in Mathematical Engineering

Master [120] in Data Science Engineering

Master [120] : Business Engineering

Master [120] in Data Science: Information Technology