5.00 credits
30.0 h + 30.0 h
Q2
Teacher(s)
Bronchart Nicolas;
Language
English
Main themes
- Quality: definition & history
- Company Strategy & Quality Strategy: objectives & implementation
- Quality Management & Quality Management Systems (QMS): principles, evolution and quality improvements methods. Examples of QMS.
- Extensions of Quality Management: Environment, Safety, CSR, Organizations, …
Learning outcomes
At the end of this learning unit, the student is able to : | |
1 |
With respect to the reference AA of the programme of studies "Masters degree in Mechanical Engineering", this course contributes to the development and acquisition of the following skills:
At the end of the course, the student will be able to
|
Content
- The Origins: definition and historical perspectives. How did we reach the current situation, and where could we go next? Examples to show the impact of Quality Management going poorly or making a difference.
- Company Strategy: models, content, goals / necessity, objectives; why is it important to have a strategy? What are the existing models? What is included in such a strategy?
- Quality Strategy & Operations: how is Quality integrated in a global company and a company strategy. How does it impact competitiveness, and the critical importance of the holistic view when taking strategic decisions. Roles & Responsibilities of Quality Control (QC), Quality Assurance (QA), Regulatory Affairs (RA), Release, and Continuous Improvements.
- Quality Management Systems (QMS): definition, content, examples. How does one manage Quality at mid and long term in companies?How does one implement continuous improvement and operational excellence? Examples of some Quality management Systems (6 Sigma, TPS, Lean...)
- From Quality Management to Management: Safety, Environnement, CSR, new types of organizations,... Show the criticity of leadership to move companies in the right direction, through shaping a Culture based on Quality, satisfaction of all stakeholders (customers, employees, shareholders, planet and society), adapting to the constantly changing environement.
Teaching methods
The course is based on lectures, illustrated by case studies and examples from companies and actual situations. Speakers from different companies and backgrounds will be invited to illustrate some topics and give different examples and visions, from various industries and markets (pharma, medical devices, automotive, services, food,...) Physical presence at the class is essential to benefit fully of the exchanges on the various subjects.
During the exercise periods, students will get the opportunity to practice the concepts presented. They will participate in a business simulation game that will allow them to play the role of managers / leaders, as a management team. These sessions will be in the form of a group work through an online plateform and participation during practical workshops in class.
During the exercise periods, students will get the opportunity to practice the concepts presented. They will participate in a business simulation game that will allow them to play the role of managers / leaders, as a management team. These sessions will be in the form of a group work through an online plateform and participation during practical workshops in class.
Evaluation methods
The final grade will be based on:
- The participation to the enterprise simulation (50%) including the final group presentation (either through an oral presentation, or as a written report). This portion of the final grade will be given to the whole group;
- An examination (50%). The exam will be either oral or written, depending on the number of students and general class organization.
Online resources
https://moodleucl.uclouvain.be/course/view.php?id=8305
Bibliography
- « The Goal : A Process of Ongoing Improvement », E. M. Goldratt, 2014 (or previous editions)
- « Processus et Entreprise 2.0 - Innover par la collaboration et le Lean management », Yves Caseau, 2011
- «Quality Management for organizational excellence: introduction to total quality », David Goetsch & Stanley Davis, 2012
- «This is Lean», N. Modic & P. Ahlstrom, Rheologica Publishing, 2014
Faculty or entity
MECA
Programmes / formations proposant cette unité d'enseignement (UE)
Title of the programme
Sigle
Credits
Prerequisites
Learning outcomes
Master [120] in Biomedical Engineering
Master [120] in Statistics: Biostatistics
Master [120] in Mechanical Engineering
Master [120] in Chemistry and Bioindustries
Master [120] in Electro-mechanical Engineering
Master [120] in Mathematical Engineering
Master [120] in Agricultural Bioengineering