Quality management and control.

lmeca2711  2017-2018  Louvain-la-Neuve

Quality management and control.
5 credits
30.0 h + 30.0 h
Q2
Teacher(s)
Bronchart Nicolas;
Language
English
Main themes
  • Quality: definition & history
  • Where is Quality within an organization?
  • Quality Management & Quality Management Systems (QMS): principles, evolution and quality improvements methods
  • Total Quality Management: impacts of a high-quality product organization
Aims

At the end of this learning unit, the student is able to :

1

With respect to the reference  AA of the programme of studies "Masters degree in Mechanical Engineering", this course contributes to the development and acquisition of the following skills:

  • AA2.3, AA2.5
  • AA4.1, AA4.3, AA4.4
  • AA5.1, AA5.3, AA5.6
  • AA6.1, AA6.2

Specific learning outcomes of the course:

At the end of the course, the student will be able to

  • Define what is Quality, how it impacts an organization (through products, processes, people), including historical and cultural aspects;
  • Illustrate the links between Quality Management and Strategy, including aspects such as HR Management, R&D Strategy, Investments¿ Strategy or in general Leadership aspects;
  • Choose a Quality Improvement tool and apply it to a specific situation
  • Define a long term Quality Management Strategy, and implement it through an enterprise simulation.
 

The contribution of this Teaching Unit to the development and command of the skills and learning outcomes of the programme(s) can be accessed at the end of this sheet, in the section entitled “Programmes/courses offering this Teaching Unit”.
Content
  • Philosophy and concepts
o  Definition and key elements
o  Quality and global competitiveness
o  Quality Management, Ethics and Corporate responsibility
o  Quality Culture
o  Customer satisfaction
  • Tools and techniques
o  Quality function deployment
o  Statistical process control
o  Six Sigma, Lean,'
                       o Implementing total quality management
Teaching methods
The course is based on lectures and will be illustrated by several examples and use cases. Speakers from enterprise world will also be invited to illustrate some topics.
During exercise periods, students will get the opportunity to practice the concepts presented. They will participate to an enterprise simulation game that will allow them to play the role of managers
Evaluation methods
The final grade will be based on
  • the participation to the enterprise simulation (50%)
  • an oral examination (50%).
Online resources
http://icampus.uclouvain.be/claroline/course/index.php?cid=LMECA2711
The enterprise simulation platform is also available online (for more info, please see www.cesim.com).
Bibliography
  • « The Goal : A Process of Ongoing Improvement », E. M. Goldratt, 2014 (or previous editions)
  • « Processus et Entreprise 2.0 - Innover par la collaboration et le Lean management », Yves Caseau, 2011
  • «Quality Management for organizational excellence: introduction to total quality », David Goetsch & Stanley Davis, 2012
Faculty or entity
MECA


Programmes / formations proposant cette unité d'enseignement (UE)

Title of the programme
Sigle
Credits
Prerequisites
Aims
Master [120] in Biomedical Engineering
GBIO2M
5
Master [120] in Statistics: Biostatistics
BSTA2M
5
Master [120] in Chemical and Materials Engineering
KIMA2M
5
Master [120] in Physical Engineering
FYAP2M
5
Master [120] in Mechanical Engineering
MECA2M
5