Oral business communication techniques in Dutch [ LMULT2432 ]

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 B1+ level of listening and reading, B1 level of speaking (Common European Framework of Reference)

This course introduces the general principles of communication particularly the linguistic, sociolinguistic, pragmatic and cultural aspects of interaction. Special attention will be paid to specific characteristics of communication in the Dutch-speaking world. This general introduction will be followed by a detailed presentation of techniques which should be implemented in communication activities specific to a company: presentations to varied audiences, participation in discussions, chairing meetings, commercial negotiations, telephone conversations, etc. Exercises accompanying the course will allow students to simulate active participation in a variety of professional situations. The students' simulations will be recorded and subsequently analysed in detail.

At the end of the course, students should be able to apply the general principles of communication in a Dutch-speaking business environment and they should at least have reached a B2+ oral level (Common European Framework of Reference) in Dutch.

Individual exercices and oral examination: on a given professional situation.

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The following themes will be discussed:

1) a general introduction to oral communication;

2) specific aspects of communication in a company (management style, psychological motivation, etc.);

3) specific aspects of the Dutch language in a company culture (greetings, formulae of politeness, communication techniques depending on the gender of the interlocutor, etc.)

4) communication within the company (communicating with the personnel, internal meetings, presentations, etc.)

5) external communication including intercultural communication with foreign business partners (job interviews, information and advice to clients, telephone conversations, press conferences, etc.)

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Part 2 (30 hours) of the course is given by the Institut des Langues Vivantes (ILV).