Compétences relationnelles [ MSHUM2201 ]

A. Theoretical foundations:
Interpersonal skills in the theories of human personality; obstacles to human interactions related to filtering and interpretation;
human interactions in communication (School of Palo Alto axioms); the evaluation of interpersonal skills in a professional context; from 'life skills' to 'leadership skills' (personal development plan and HRM); integrative thinking on core interpersonal skills expected of a manager (public or private sector).

B. Practical component:
Individualised experiential approach using the video training: to think creating a positive first impression (connection, visual contact); proper use of contextual elements (time, place, proxemics, time management, '); to develop interaction skills (reasoning, congruence, assertiveness, active listening); regulate difficult exchanges (effective questioning, conflict management; stress management); to hone their powers of observation and analysis of interpersonal communication (meta-communication).

This practical course component will focus on preparing students for their future placements and their entry into professional life, in particular through the filmed simulation of selection interviews (CV, covering letter).

• Continuous assessment
• Oral examination

• Lectures
• Research, preparation and presentation in large lecture halls of a part of the theoretical framework by the students themselves
• Video training exercises, organised in small mixed groups (a mixture of students from different courses)

• DE VITO J. A. (2004), Messages:Building Interpersonal Communication Skills, 6th ed., Allyn & Bacon.
• MYERS G.E., MYERS M.T. (1995), Les bases de la communication humaine :une approche théorique et pratique, McGraw-Hill.