<- Archives UCL - Programme d'études ->



Quality management [ NELBE2102 ]


5.0 crédits ECTS  3.0 h   1q 

Language French
Place
of the course
Namur
Prerequisites Statistics and psychology
Aims This course proposes both a strategic view of quality management and operational tools to implement and maintain a quality system. Using standard tools from the industrial world (brainstorming, affinity diagrams, pareto analysis, control charts, etc.), it provides the student with the fundamentals of quality management in order to allow him/her to understand the importance of a quality strategy and to be a proactive and inventive actor of quality management in his/her future career.

The contribution of this Teaching Unit to the development and command of the skills and learning outcomes of the programme(s) can be accessed at the end of this sheet, in the section entitled “Programmes/courses offering this Teaching Unit”.

Evaluation methods Oral or written exam following the number of students
Content Gitlow, Oppenheim, Oppenheim and Levine (2005). "Quality Management". McGraw-Hill.
Cycle et année
d'étude
> Master 120 of arts in Business engineering
> Master [120] in Business engineering, professional focus
Faculty or entity
in charge
> EAFN


<<< Page précédente