Quality management [ NELBE2102 ]
5.0 crédits ECTS
3.0 h
1q
| Language |
French
|
Place
of the course |
Namur
|
| Prerequisites |
Statistics and psychology
|
| Aims |
This course proposes both a strategic view of quality management and operational tools to implement and maintain a quality system. Using standard tools from the industrial world (brainstorming, affinity diagrams, pareto analysis, control charts, etc.), it provides the student with the fundamentals of quality management in order to allow him/her to understand the importance of a quality strategy and to be a proactive and inventive actor of quality management in his/her future career.
The contribution of this Teaching Unit to the development and
command of the skills and learning outcomes of the programme(s) can be
accessed at the end of this sheet, in the section entitled
“Programmes/courses offering this Teaching Unit”.
|
| Evaluation methods |
Oral or written exam following the number of students
|
| Content |
Gitlow, Oppenheim, Oppenheim and Levine (2005). "Quality Management". McGraw-Hill.
|
Cycle et année
d'étude |
> Master 120 of arts in Business engineering
> Master [120] in Business engineering, professional focus
|
Faculty or entity
in charge |
> EAFN
|
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