UCL - Business Workflows and Processes

[LSMS2093]

[30h] 5 credits

Teacher(s): Jean Vanderdonckt

Language: English

Level: Second

Aims
Main themes
Content and teaching methods
Other information (prerequisite, evaluation (assessment methods), course materials recommended readings, ...)

Aims

Workflow Information Systems (WISs) are considered fundamental systems in the information society as they integrate aspects relevant to three dimensions: organizational (what is the appropriate organizational structure which would support the management of a workflow), functional (what are the appropriate functions to be executed in the workflow), and operational (what are the different tasks to be carried out by the various end users of the workflow).

This course studies aspects relevant to the three aforementioned dimensions by modeling a workflow thanks to three levels of details: workflow, process, and task. The dynamics of functions executed in the workflow is modeled in terms of state-transition diagrams, state charts, and Petri nets.

The course is relying on the Workflow Management Coalition terminology.

Main themes

Organizations and Management of eEnterprise
Information Technology and Infrastructure
Building and Management of Information Systems

Content and teaching methods

Summary
This course covers:
- The modeling of a workflow based on three dimensions (organizational+functional+operational) and in three levels of details (workflow+process+task).
- The structure of information manipulated in these different levels.
- The dynamics of functions executed in these different levels.

Content
Information Systems in the Enterprise, Organizations, Business Processes, Task modeling, Workflow Information Systems.

Methods
In-class activities
x Lectures
x Exercices/PT
x Project based learning

At home activities
x Exercises to prepare the lecture
x Practical work
x Online Tutorials
x Usage of workflow systems

Other information (prerequisite, evaluation (assessment methods), course materials recommended readings, ...)

Prerequisites (ideally in terms of competencies)
ECGE 1220 or equivalent

Prerequisites (ideally in terms of competencies)
ECGE 1220 or equivalent

Evaluation :
Written examination, Paper work and class participation

Support :
icampus

References :
Provided during the class

Internationalisation
x international content (does the course tackle international issues related to the course content ?)

Corporate features
x case study
x presentation of a workflow system by a commercial company

Skills
x writing skills
x team work
x critical thinking

Techniques and tools for teaching and learning
x IT tools
x Internet work
x modelling