Knowledge Management
[LSMF2011]
[30h] 5 credits
Teacher(s): Françoise de Viron
Language: English
Level: Second
Aims
- master the main concepts of knowledge management;
- understand the strategic advantages of knowledge management actions or projects (impacts and issues);
- analyse the use of various types of communication & information technologies in meeting organizational knowledge management needs.
Main themes
Analyzing information and knowledge processses in companies/projects.
Design, implementation and foolow-up of knowledge management applications.
Use of information technologies for knowledge management.
Applications in selected areas such as Energy, Engineering, Consulting, NTIC and Education.
Content and teaching methods
This course examines knowledge management from a managerial perspective. The 5 dimensions of knowledge management are developed: strategy, organisational process, people, culture and technologies.
Strategic advantages of knowledge management are analysed through the management literature and practical applications. Some modelling techniques and ICT applications in the context of organizational knowledge management are examined, as Electronic Document Management Systems, Knowledge Portals, Enterprise Data Warehouse, Knowledge Bases, Expert Systems, Artificial Neural Networks, Semantic Web,
Content
Knowledge economy
Intellectual capital, tacit and explicit knowledge, organisational learning
Dimensions of knowledge management
Knowledge management applications:
- Key success factors and monitoring
- ICT and organisational support to Knowledge Management
Knowledge management and systems in selected application areas
Methods
In-class activities
- Lectures
- Interactive seminar
- Micro-teaching (partly presented by students)
- Project based learning
At home activities
- Readings to prepare the lecture
- Students presentation
- Case study by students
- Group project
Other information (prerequisite, evaluation (assessment methods), course materials recommended readings, ...)
Master baisc management concepts
Evaluation :
Class participation and group project including final written report and oral presentation, in French or English
Support :
Slides provided through icampus
References :
Provided during the class (T. Stewart, E. Sveiby, I. Nonaka, H. Takeushi , Ch. Argyris, D. Schön, D. Davenport, L. Prusak, )